Shipping policy

Last updated: 26 August 2026

LuxiDoo is a trading name of ALBARED LTD, company number 17282982, registered in England and Wales. Contact: info@luxidoo.com.

Where we deliver

We currently deliver to addresses in the United Kingdom only. All prices on this site are in pounds sterling and include VAT where it applies.

Delivery options and cost

Option	Cost	Estimated arrival
UK Standard Delivery	£3.95 — free on orders of £50 or more	1-7 working days from order
UK Express Delivery	£6.99	1–2 working days after despatch

Delivery cost is shown in your basket before you reach checkout. There are no charges added at the payment step, and no handling, packaging or service fees of any kind. The price you see when you add an item to your basket is the price you pay, plus the delivery charge shown.

Despatch

Orders placed before 12:00 (noon) on a working day are normally despatched the same working day. Orders placed after that time, at weekends, or on UK public holidays are despatched on the next working day.

Working days are Monday to Friday, excluding UK public holidays.

The arrival times in the table above are estimates, not guarantees. The standard estimate runs from the moment you place your order and includes the time we take to despatch it. f your order has not arrived within 10 working days of despatch, email info@luxidoo.com and we will investigate and put it right.

Tracking

You will receive a despatch confirmation email with tracking details as soon as your parcel leaves the warehouse.

Discreet packaging

Every order is sent in plain, unbranded outer packaging. There is nothing on the outside of the parcel that indicates what is inside or which shop it came from. The sender name shown on the label and on your bank or card statement is LUXIDOO.

If something goes wrong in transit

Your order is our responsibility until it is delivered to you, or to a person you have named to receive it. If a parcel is lost, delayed or damaged in transit, contact us and we will replace it or refund you. We chose the carrier, so a problem with the carrier is ours to resolve — you do not need to take it up with them yourself.

If you instruct the carrier to leave your parcel in a nominated safe place or with a neighbour, the parcel becomes your responsibility from the moment it is left there as you instructed.

Incorrect addresses

Please check your delivery address carefully before confirming your order. If an order is returned to us because the address was incomplete or incorrect, we will contact you and can resend it once the correct address is confirmed. A second delivery charge may apply. If you spot a mistake, email us immediately — if the parcel has not yet been despatched we can usually correct it at no cost.

Returns

If you change your mind, you pay the cost of returning the goods to us. If an item is faulty, damaged or not as described, we pay it. Please email info@luxidoo.com before returning anything and we will confirm the return address. For cancellations, returns and refunds, see our Returns & Cancellations policy.