Terms of service

1. Who we are

This website, luxidoo.com, is operated by ALBARED LTD, trading as LuxiDoo.

  • Registered in England and Wales, company number 17282982
  • Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
  • Email: info@luxidoo.com

In these terms, "we", "us" and "our" mean ALBARED LTD trading as LuxiDoo, and "you" means the person using this site or placing an order.

2. These terms

These terms apply to your use of this site and to every order you place through it. Please read them before ordering. By placing an order you accept these terms.

We may change these terms from time to time. The version that applies to your order is the version published on this site at the moment you placed it. Changes do not apply retrospectively to orders already accepted.

3. Eligibility

You must be at least 18 years old to place an order on this site.

4. How a contract is formed

The display of products on this site is an invitation to treat, not an offer to sell. When you place an order you are making an offer to buy.

The email you receive immediately after ordering is an acknowledgement that we have received your order. It is not an acceptance of it, and no contract exists at that point.

A contract between us is formed only when we send you an email confirming that your order has been despatched. Until then we may decline your order.

We may decline an order, in whole or in part, where:

  • the item is out of stock or no longer available from our supplier;
  • a price or product description on the site was incorrect (see section 5);
  • we are unable to obtain authorisation for your payment;
  • we cannot deliver to the address you have given; or
  • we reasonably suspect the order is fraudulent or is not for personal use.

If we decline an order after you have paid, we refund you in full, without deduction, promptly.

5. Pricing and errors

All prices are in pounds sterling and include VAT where it applies. Delivery charges are shown separately and in full before you reach checkout.

Our catalogue is large and stock and pricing information is fed to us by our supplier. Despite our care, an error is possible. If we discover an error in the price or description of an item you have ordered, we will contact you before despatch and give you the choice of continuing at the correct price or cancelling for a full refund. Because the contract is not formed until despatch, we are not obliged to supply an item at an incorrect price.

We will not treat an obvious and unmistakable pricing error as binding where it would have been reasonable for you to recognise it as an error.

6. Product information

We take care to describe our products accurately, including fibre composition where our supplier provides it. Colours shown on screen depend on your display and may vary slightly from the item itself.

Sizes shown are the manufacturer's sizes. Sizing varies between the brands we stock, which is why we publish a size guide for each one. Please check the relevant guide before ordering. A garment that does not fit is not a fault, but you are still free to cancel under our Returns & Cancellations policy.

7. Availability

Stock levels on this site are updated from our supplier's system and are accurate to the best of our knowledge at the time shown. Occasionally an item sells out between your order and despatch. If that happens we will tell you promptly and refund that item in full.

8. Payment

Payment is taken at the time you place your order. We accept the payment methods shown at checkout. Payments are processed by our payment providers; we do not store your full card details. The descriptor shown on your statement is LUXIDOO.

9. Delivery and returns

Delivery is covered by our Delivery policy. Cancellations, returns and refunds are covered by our Returns & Cancellations policy. Both form part of these terms.

10. Our relationship with the brands we sell

LuxiDoo is an independent retailer. We are not an authorised distributor, agent or representative of any of the brands we stock, and we are not affiliated with them. All brand names and trade marks referred to on this site belong to their respective owners and are used solely to identify the goods we sell.

All goods we supply are genuine and were placed on the market within the United Kingdom or the European Economic Area with the trade mark owner's consent.

11. Intellectual property

The text, layout, product copy and design of this site are owned by us or licensed to us and are protected by copyright. You may view and print pages for your own personal use. You may not reproduce, republish or use our content commercially without our written permission.

12. Your account

If you create an account, keep your login details confidential and tell us promptly if you believe someone else has used them. You are responsible for activity carried out under your account where that is a result of your failure to keep the details secure.

13. Acceptable use

You agree not to use this site unlawfully, to introduce malicious code, to attempt to gain unauthorised access to it, or to place orders for the purpose of resale without our written agreement.

14. Our liability

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your statutory rights under the Consumer Rights Act 2015 or the Consumer Protection Act 1987.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any loss arising from your use of the site or products for a business purpose.

15. Events outside our control

We are not liable for delay or failure to perform caused by an event outside our reasonable control, provided we tell you as soon as reasonably possible and take reasonable steps to limit the effect. If the delay is substantial you may cancel the affected order and receive a full refund. This does not apply to ordinary carrier delays, which remain our responsibility to resolve.

16. Privacy

How we handle your personal information is set out in our Privacy policy.

17. Complaints

Email info@luxidoo.com and we will respond. We aim to reply within one working day.

18. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of your own country, and nothing in these terms affects the protection given to you by the mandatory consumer law of the country where you live.

19. General

If a court finds any part of these terms unlawful, the remaining parts continue to apply. If we do not insist that you do something you are required to do under these terms, that does not prevent us from requiring it later. This contract is between you and us; no other person has a right to enforce any of its terms.